Terms of service
Our Guarantee
We want you to love your lashes, and your experience at Dead Pretty Beauty Bar . If for any reason you are unhappy with the results or any aspect of your service, please contact us within three days so that we can schedule an appointment to fix any issues.
Arriving Late
Your appointment time is booked especially for you. If you are running late, please let us know in advance if possible, and we will do our best to accommodate your appointment, however time may not permit for us to complete your full service. This means that your appointment may be shortened or rescheduled to ensure that we are running on time for our next client.
If you arrive ten minutes late or more, we will need to reschedule your appointment so that our lash artists can provide you with the best quality of work.
If it is your first appointment at the salon, please arrive 15 minutes early to fill in a new client form, and a consent form.
Deposits
We require a NON-REFUNDABLE deposit for appointments. If you wish to cancel/reschedule with appropriate 24 hours given; deposit will stay on account for 12 months.
Cancellations
If for any reason you need to cancel or change your appointment, please contact us As Soon As Possible We need at least 24 hours notice. This ensures that we can offer your appointment time to somebody else.
Anything less means that clients on the cancellation list will miss out. Please let us know as soon as you possibly can if you need to cancel.
Failure to give us at least 24 hours notice of a cancellation, will result in a cancellation fee.
Payment in advance may be required for clients with a history of non-attendance or cancelled appointments without 24 hours notice.
Please note we do not hold unconfirmed appointments.
Payment
Deposits can be paid online, over the phone with card details, or in person at our salon.
We accept payment by cash, EFTPOS, VISA, MasterCard and AfterPay.
Children in the salon
As a courtesy to all other clients and for the safety of your children, we ask that you make child care arrangements for your appointment time at Dead Pretty Beauty Bar . We do not allow any children left unsupervised in our salon under the age of 13.
Our work involves extreme amounts of concentration and focus, and is extremely detail oriented. We strive to provide the most enjoyable and relaxing experience for everyone while visiting our salon.
Please understand this policy is for your safety, and the safety of your children.
Refunds
We not offer refunds for:
change of mind
misuse of product or service
experiencing an allergic reaction or irritation. Eyelash Extensions may carry certain inherent and possible risks (including, but not limited to): redness, irritation, itching, swelling and/or other symptoms of ocular distress that are beyond your therapists responsibility or control. Eyelash extensions may not be suitable for everybody. If you experience discomfort in the first 48 hours after application, please call to have the lash extensions promptly and properly deboned. While there are no refunds for this service once applied, removal within 48 hours is complimentary, otherwise a fee is applied.